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Sales, Marketing & Product Development


Heb je interesse in de job CUSTOMER SERVICE TEAM MANAGER?

Deel deze vacature

customer service team manager

customer service team manager

Your challenges 

  • As a customer service teamlead you are responsible for the CS team in Avelgem.
  • You are strategic but also very hands on and responsible from A to Z for the administrative processing and follow up of the orders from your customers.
  • You inform your internal and external customers about our products, prices and delivery times.
  • You anticipate possible obstacles and look for accurate solutions if necessary.
  • To ensure optimal service and quality, you work closely together with you colleagues from other departments such as sales, production planning, transport and credit control.
  • If necessary you take up a back up role for the customers of your colleagues within the team.

Your talents 

  • You know the importance of a fast and accurate service to customers from a relevant experience in past a customer service role.
  • You have a master degree
  • You have proven experience as a team leader
  • You communicate excellently in Dutch and English
  • You are familiar with Excel, knowledge of SAP is a plus.
  • You have a strong affinity with administrative tasks.
  • You think customer and solution oriented and can respond adequately to the needs of the customers.
  • You work accurately and are stress resistant. 
  • You have people skills an excellent stakeholder communication skills.

What we offer 

  • You start in a motivated and performing team within a growing, innovative company that is internationally active.
  • An exciting position in which you can learn a lot from experienced colleagues and where con take initiative. 
  • A flexible work schedule and traffic free work environment
  • In addition to the substantive challenges, we offer and attractive salary package including fringe benefits and a company car

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